Privacy Policy
Last updated: 1 May 2026
Overview
This privacy policy explains how MediStack (we, us, our) collects, uses and protects information about you when you visit this website or use our platform. We are committed to processing your data lawfully, fairly and transparently.
If you have any questions about this policy, please contact us at hello@medistack.com.
Who we are
MediStack provides connected infrastructure for the UK CBPM industry, including services for patients, clinics, pharmacies and wholesale operations. The data controller responsible for your personal information is MediStack.
Information we collect
Information you give us
When you book a demo or get in touch, we collect the information you provide directly: name, work email, company, country, organisation type, phone number (if provided), and any message you include.
Information collected automatically
When you visit our website, we collect limited technical information through Google Analytics 4, including:
- Pages visited and time spent on the site
- Referring websites and search terms
- Device type, browser and operating system
- Approximate location (country / region level only)
- Anonymised event data such as form submissions and clicks
We do not send personally identifying information to Google Analytics. Cookies are used to track these signals; see the cookies section below.
How we use your information
- Respond to your demo request or enquiry
- Schedule and run demonstrations of the MediStack platform
- Communicate with you about our services where there is a legitimate interest
- Improve our website and platform based on aggregated usage data
- Comply with legal and regulatory obligations
Legal basis for processing
- Consent — where you have given clear consent for a specific purpose, such as requesting a demo.
- Legitimate interests — where processing is necessary for our business interests and your rights are not overridden.
- Legal obligation — where processing is required by law.
Sharing your information
We do not sell or rent your personal information. We share it only with trusted service providers who help us operate this site and platform:
- Formspree processes demo and contact form submissions on our behalf.
- Google Analytics 4 provides aggregated, anonymised website analytics.
- Hosting providers serve this website to your browser.
Each provider operates under their own privacy policy and processes information only for the purposes we instruct.
International transfers
Some service providers may process information outside the UK or EEA. Where this happens, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the UK Information Commissioner.
How long we keep your information
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, satisfy legal or reporting obligations, or resolve disputes. Demo enquiries are retained for up to 24 months unless you request earlier deletion.
Cookies
- Essential cookies — required for the site to function.
- Analytics cookies — set by Google Analytics 4 to help us understand how visitors use the site. These can be opted out of via your browser settings.
Your rights
Under the UK GDPR you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request erasure (the right to be forgotten)
- Restrict or object to certain processing
- Request portability of your information
- Withdraw consent at any time, where consent is the basis
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, please email hello@medistack.com.
Security
MediStack follows the Cyber Essentials framework and applies technical and organisational measures appropriate to the sensitivity of the data we process — including encryption in transit, access controls and ongoing monitoring.
Changes to this policy
We may update this privacy policy from time to time. The last updated date at the top of this page reflects the most recent revision. Material changes will be highlighted on the homepage or communicated to you directly where appropriate.
Contact
For privacy-related questions or to exercise your rights, email hello@medistack.com.